Privacy Policy

1. Introduction

Cobra Painting (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, contact us, or engage our painting services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We only collect information necessary to deliver our services effectively and maintain communication with our clients. The types of personal information we may collect include:

Full name
Contact details (phone number, email address, and address)
Business or company name (if applicable)
Details about your property or painting project
Photographs or videos of the project site (where provided or taken with consent)
Any correspondence or feedback you send us

When you visit our website, we may also automatically collect non-personal information such as browser type, device used, IP address, and website usage data through cookies and analytics tools.

3. How We Collect Information

We collect personal information in several ways, including:

When you contact us through our website contact form, phone, email, or social media.
When you request a quote or consultation.
During the delivery of our painting services, including residential and commercial projects.
When you apply for a position through our Careers page.
From publicly available sources or third parties where relevant to the service.

4. How We Use Your Information

Your information is used to:

Provide quotes, schedule work, and communicate about your project.
Deliver our painting services safely and efficiently.
Manage our business operations, including administration and OH&S compliance.
Send updates or photos related to project progress (as agreed).
Respond to your enquiries or feedback.
Process employment applications.
Improve our website and services.

We do not sell, rent, or trade your personal information to third parties.

5. Disclosure of Information

We may disclose personal information to:

Trusted subcontractors, suppliers, or team members involved in your project.
Insurers or regulatory bodies (if required for compliance or claims).
IT service providers or website hosting partners who assist in operating our website.
Government authorities or law enforcement agencies, when required by law.

All third parties are required to maintain confidentiality and use your information only for the purposes it was disclosed.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information is stored securely in digital and physical formats, with access restricted to authorised personnel only.

7. Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us via the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

8. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve user experience and website performance.
Cookies do not personally identify you but help us understand how visitors interact with our website. You can disable cookies in your browser settings.

9. Employment Applications

If you apply for a position with Cobra Painting, we will collect your personal information (such as contact details, work history, and qualifications) to assess your suitability for employment.
Information from unsuccessful applicants will be securely deleted after a reasonable period unless otherwise agreed.

10. External Links

Our website may include links to external sites such as Instagram, LinkedIn, or Facebook. We are not responsible for the privacy practices of these external sites and encourage you to read their individual privacy policies.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, business practices, or technology. The latest version will always be available on our website with the effective date noted below.

Last updated: October 2025

12. Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or the way we handle your information, please contact us:

Cobra Painting
Coffs Harbour, NSW
📞 0438 205 691
📧 Jack@cobrapainting.com.au